Widerrufsrecht

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@lunaticloop.com. Please note that returns should be sent to our partner at the following address: 9021 Győr, Kisfaludy utca 11.

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without a return request will not be accepted.

For any questions regarding returns, you can always reach us at info@lunaticloop.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the original item and, once the return is accepted, make a new purchase for the replacement product.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As with our standard policy, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging—and you will need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and inform you whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@lunaticloop.com.